10%OFF Code: SP10. Free shipping over $49

Shipping & Delivery

Shipping Cost

Regular Shipping: 

$8 for orders below $49

Free Shipping Over $49

$39 for Faster Shipping

 

Delivery Time

Regular Shipping :

It takes around 5 to 10 business days to US ( Except overseas states and islands)

8 to 15 business days to Australia, Germany, France and Italy.

It may take longer than 15 business days to other countries.  

Fedex/Express shipping:

Usually it takes around 2 to 5 business days.

If you are not sure whether delivery is possible to your country or region, kindly contact our customer support team to confirm shipping availability and any additional fees that may apply.

【Please note that the estimated delivery timeframes are provided by the shipping carriers and are subject to factors beyond our control, such as weather conditions or unforeseen delays】

Order Processing Time:

Usually it takes around 1 to 5 business days to process your order.

But for custom made items, it may take more than 15 days.

If an order is returned to us due to invalid/insufficient address, or unclaimed.

A reshipping fee would incur as following:

US orders: 6 USD
UK and Europe: 6 USD
Canada orders: 8 USD
Rest of the world: 15 USD

 

Tracking number provided, so you can always locate your order:

Once your order is shipped, we will provide you with a tracking number via email. This allows you to monitor the progress of your shipment and estimate the expected delivery date. Please note that tracking information may take some time to become available after your order has been shipped.

Regular Shipping tracking link:  http://www.17track.net/en/

Fedex Tracking link: www.fedex.com

DHL tracking link: www.dhl.com

USPS tracking url: www.usps.com

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If you have any questions or advices, please contact us at:

Email address: service@steppaws.com